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Honor Student
Posts: 2
Member Since: ‎05-01-2011
Message 1 of 3 (544 Views)

New all in one photosmart printer won't connect to the network

Printer : HP Photosmart Plus B210 All In One Printer

Router: DSL 2740B


Basically trying to connect the printer to the exisiting wireless network but having issues with it, as it fails everytime it tries to connect during setup.


The wireless network test report explains that MAC address filtering may be the cause of the problem, however, I have been in the router control panel seen that it is NOT ENABLED and I have also added the printer to the allowed MAC addresses anyway but it has not worked!


Any help will be greatly appreciated!

0 Kudos
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 3 (524 Views)

Re: New all in one photosmart printer won't connect to the network

Sometimes Internet service providers have more control over the router than the printer likes.

- Unplug the Internet line that runs between the router and the wall
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the current IP address.
- Use for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the self-test printout) for the gateway and first DNS.
- Leave the second one blank.
- Click 'Apply'.
- Finally, plug in the Internet line, reboot the router and test.

I am employed by HP

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Honor Student
Posts: 2
Member Since: ‎05-01-2011
Message 3 of 3 (515 Views)

Re: New all in one photosmart printer won't connect to the network

I solved the problem earlier this morning by changing  the broadcast mode in the router control panel, I was then able to connect to network and now can successfully connect and print using wireless devices Smiley Happy

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