- My girlfriend's laptop can print on my HP Inkhet 8710 Pro printer wirelessly in my room. (So we know the problem is not at the printer)
- The printer is connected wirelessly to the house wi-fi. - I just installed a new driver for the printer on my 2016 laptop. (Win-10) - When I go to connect - Settings/Printers&Scanners... I can see in my list of choices, the printer is there, but it says the Driver is unavailable. When I try to Remove the printer from the list, It fails everytime... When I try to add a Printer, it says the same thing - Driver is unavailable.
I visited the official HP website to download the driver... Driver installed... Tells me it is connected... But I still cannot print or even send a job since the image software tells me I have to connect.
Thank you for you answer... I was able to do all of the steps as recomended until the moment I try to delete the driver of the printer in question... It tells me the driver is in use.
When I do; Ctrl-Alt-Del and open my ''Task Manager'' to see if I can detect any usage of any kind, the only thing related to a printer is something called ''Spooler SubSystem App''... and thats running at 0%...
So unless I can figure out how to stop the driver... This is where I can't get any further.
Thanks for the reply, please try to delete the driver again while the printer is off and disconnected. If you are still unable to delete the driver, check if you are the administrator of the computer or create a new user account on your computer with administrative privileges. Login to the new account and delete the driver.
Alternately, you can use any third party uninstall utilities like Revo, Ccleaner or so on to delete the printer software.
Let me know how it goes.
Chimney_83 I am an HP Employee
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