The HP Community is here for you.
09-18-2010 08:30 AM
I installed a new ink cartridge and the printer won't acknowledge it. This firmware update is supposed to fix this problem, but when I follow the directions on the HP web page to the "drivers and downloads" site, there's no option for a firmware update. I'm on a Mac with OS-X. Any ideas?
09-21-2010 05:21 PM - last edited on 04-18-2016 11:56 AM by OscarFuentes
Not sure of your "geekdomness", so I will start with some basics (don't want to insult your intelligence). Try these steps:
1. Make sure the new cartridge's expiration date is good.
2. Clean the Printhead Contacts as described here:http://support.hp.com/us-en/document/c01615896
This may not be the exact cartridge but you can get the gist of the procedure.
3. Make sure the cartridge is pushed in all the way.
4. Make sure the cartridge door is pushed in all the way.
5. Turn off the printer and disconnect from the wall outlet. Wait 1 min. Plug back in and turn on.
6. I'm not familiar with Mac OS-X so see if this helps:http://support.hp.com/us-en/document/c04510394
7. If all else fails, return your cartridge and replace it with another one.
This all that I can think of. Good Luck!!
11-07-2010 01:49 PM
Installed fairly well. After a "successful install" message from HP, Windows 7 said "would you like to try again with compatibility settings to make this work?" I tried that, but the flashing was already underway.
The firmware upgrade says it is supposed to fix a false Tray choice. That is not fixed. I have two machines that recently started to use Tray 1 (which does not exist) and bypass Tray 2 (8500 A909g default) under every page preference,
01-13-2011 05:26 PM
Yes, I tried it. It installed OK as the utility reported, but then gave me a BSOD with error B808461C. Printer is totaly unresponsive. So called solution only works IF the printer is responsive. This printer is NOT responsive and no solution on the horizon. DO NOT INSTALL THIS FIRMWARE UPDATE!
04-26-2014 10:59 PM
Several have asked if they should update the firmware on their 8500. I doubt that HP will let this broadcast but here goes. Unless you are very good at saving crashed printers stay away from it like the plague. I tried installing it and it aturned my function printer into a boat anchor. I won't go into how many were wrong with it. The first thing I saw was the printer went into and endless of checking hardware... alighnment etc. I called HP tech support 2x. The people that I talked to, in all fairness to them were clueless. The first used the old the hardware is bad blah blah blah. The second was a little more creative He waited at least half an hour before offering to sell me a new printer. Thats nice but I was just in best buy :to buy more cartridges by the way $64, and saw the printer he offered to sell me for $10 less??. Sounds like the old HP to me. And by the way if you do try it and have my luck, the way to do a full factory reset is #9 when you start it up for a full restore an #6 to do a semi restore, which by the way still isn't back to like a new printer. Just a little hint if you did it right the screen will come up saying you have.Good Luck.
On another note . Before I ran the update I had 2 new cartridges b/m , and the c/y were half full. By the time I unplugged it, all of the colors were bone dry and the black 1/4 gone from trying to clean the heads etc.
An old sales addage "let the buyer beware"