New ink cartridges but not printing

[ssams]

This printer was unused for about a year.  When it was needed, all of the ink lights were on, so I ordered new ink cartridges.  After installing the new ink cartridges, the ink lights have gone off, and everything is working EXCEPT there is no ink on the paper when I try to print.

[Jeet_singh]

Hi @ssams,

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As I understand you are having printing issues on your HP OfficeJet pro printer. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP ink cartridges?

Have you tried to clean the cartridge contacts?

What is the operating system installed on the PC?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

For more details, please follow this link.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[ssams]

Hi Jeet,

I tried most of the things you suggested and got no results.  However, I watched a video on YouTube which gave me a solution by removing the printheads and letting them soak in 50/50 water and isopropyl alcohol for two minutes.  After re-inserting the printheads, clean them by 1) pressing and holding the on/off button, 2) pressing the X button twice, 3) pressing the resume button twice, and 4) releasing the on/off button.  The test page that prints started showing the colors, so I repeated the cleaning several times, and the colors are improving.

The printer is not 100% yet, so I am going to try soaking the printheads again in the water/alcohol, and repeating the cleaning process.

Thanks for your help.

[Jeet_singh]

Hi @ssams,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[ssams]

I cleaned the print heads about 30 times, each time making a little more progress.  Two of the colors, blue and yellow, were good 100%; however, after 30 cleanings, the blue ink light started flashing and disabled the print head cleaning.

I gave up at this point and retired the printer.

[DavidSMP]

Hi @ssams,

I reviewed the post comprehensively. You've been brilliant with your troubleshooting steps and have done a remarkable job of trying to get the issue corrected. Kudos to you for a job well done. 🙂 As @Jeet_singh is out of office for the day, I am jumping in to assist you here.

As you've tried everything, please contact HP phone support to get the cartridges replaced or the printer replaced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂