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Adp1
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Message 1 of 2
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New printer the ink compartment is jam

HP Recommended
HP 5520
I got this new printer and ink compartment will not move
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Rainbow23
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Message 2 of 2
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HP Recommended

@Adp1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting carriage jam issues with your HP Deskjet Ink Advantage 5520 e-All-in-One Printer.

 

This issue could occur if there is any obstruction in the carriage path or the cartridges may not be installed properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Carriage Jam

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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