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Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are getting carriage jam issues with your HP Deskjet Ink Advantage 5520 e-All-in-One Printer.
This issue could occur if there is any obstruction in the carriage path or the cartridges may not be installed properly.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Carriage Jam
Let me know how this works.
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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