cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
WojTech_80
New member
2 1 0 0
Message 1 of 7
1,206
Flag Post
HP Recommended

No apps for my hp 5515 (5510) printer

Hello, greetings from Poland, Europe.

 

I have problem on ePrintCenter website, i don't see any aplication on my account. Maybe i'm doing something wrong?

 

Printer is brand new, installed on computer, connected by WiFi, everything works properly. I have connection with "Apps" in menu, there are two preinstalled applications - they work and print properly (tested).

 

If I go to "Get more apllications" in printer menu there is only screen with information about (shortly) going to eprintcenter to install and manage aplications.

 

I have added printer on website, everything looks ok, eprint emails are ok (the same on website and printer).

If I click "get more apps" on website i don't see any application for me to install. When i'm not logged in i see all of them.

 

It's interesting, becouse if i go to the page with preinstalled aplication (coping and pasting link from not logged area) https://h30495.www3.hp.com/detail/128.2 - i see red "Not Available for this Printer". Heh, but i have it on my printer and in "My applications" on eprintcenter..

 

My printer is also on the http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr... It's should be support for Print Apps in Europe.

 

If You have any clues i will be very grateful.

0 Kudos
6 REPLIES 6
Highlighted
Level 5 fertileground
Level 5
318 318 6 22
Message 2 of 7
1,183
Flag Post
HP Recommended

No apps for my hp 5515 (5510) printer

Hi WojTech_80,

Follow these steps to update the product firmware. The way to perform a product update varies by HP product.  You can go to the following link for the Photosmart 5515: http://support.hp.com/us-en/document/c02879297

1)  Log into your ePrintCenter account at HP ePrintCenter .
2)  Click the Printers tab, and then click My Print Apps .
3)  Click Get Apps , and then click the Print App that you want to add to your HP product. A page opens and briefly describes the Print App.
4)  Click Add to Printer to add the Print App to your HP product.

I am an HP employee
0 Kudos
WojTech_80
New member
2 1 0 0
Message 3 of 7
1,166
Flag Post
HP Recommended

No apps for my hp 5515 (5510) printer

fertileground - Thanks for Your help.

 

I checked printer updates with Your instructions and I have info "Your printer has most current updates installed. There are no new updates available at this time."

 

 

Maybe some screenshots would clear the problem:

 

1. ePrintCenter when logged in:

 

screen_1.jpg

 

As You can see, i have connection with printer, on print history are blueprints from preinstalled "Easy HP Games and Crafts" application.

 

2. If I click this application I have this screen:

 

screen_2.jpg

 

Hm.. Red cross and "Not avaiable for Your printer", but I still have it installed and it works.

 

3. When I go to Apps category I have no apps to install:

 

screen_3.jpg

 

 

4. And this is last screenshot with apps category when I'm not logged in:

 

screen_4.jpg

 

 

 

If You have any idea why I can't install any new application or if You need to see any other screenshot to help solving that problem - I will upload it as soon as possible.

 

0 Kudos
DonovanH
Level 6
313 313 30 49
Message 4 of 7
1,105
Flag Post
HP Recommended

No apps for my hp 5515 (5510) printer

 Hi WojTech_80
 
Are you still having issues with your print apps?
 
I was an HP employee.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.
0 Kudos
sj5510
New member
1 1 0 0
Message 5 of 7
800
Flag Post
HP Recommended

No apps for my hp 5515 (5510) printer

I am having exactly the same issue in the UK. Two weeks ago we could print out lined paper via the apps, now there are no apps and as soon as I log into the ePrint Center all the apps available disappear. I've tried swithing from UK to US and still nothing. This was a really useful option which now seems to be unavailble. Did HP remove with an update? 

 

0 Kudos
Scouse_Magic
New member
1 1 0 0
Message 6 of 7
768
Flag Post
HP Recommended

No apps for my hp 5515 (5510) printer

I'm having the exact same issue, except that i don't have ANY apps whatsoever. No real help from HP either
0 Kudos
salirezav
New member
3 1 0 0
Message 7 of 7
588
Flag Post
HP Recommended

No apps for my hp 5515 (5510) printer

I've got the same problem in hpconnected.com
There seems to be no app for my photosmart 5510

Already started a new topic here:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/It-seems-like-my-HP-...
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation