No printer found

[Cmkperez]

My printer is connected to the network (my home router) as is my phone and computer. My andriod phone got printer setup,but when i try to actually print it says printer unavailable. I tried with laptop and i cannot even find printer on hpsetup. Ive done everything online and i cant figure out what im doibg wrong..please help

[Chimney_83]

Greetings @Cmkperez, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print through wireless from your phone and computer. 

Not to worry, I will be glad to help. 

Are you using a dual band router? 

Are you able to make a copy on the printer? 

Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network. 

Make sure the printer, mobile, and notebook are connected to the 2.4Ghz network and not the 5Ghz network. 

Once all the devices are connected to the 2.4Ghz network, try to setup the printer again. 

If the issue persists, uninstall the printer software from your computer and install it back. 

Recommend you follow the procedure mentioned below. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know how it goes.