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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2017 07:51 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 7 (64-bit)

This printer is no longer printing documents from my computer.

I've been through all the troubleshooting steps recommended by HP Scan and Print Doctor.

Everthing checks out and the printer is able to print an internal test document.

I have uninstalled and re-installed the driver software.

And I have tried the USB connection instead of wireless. But nothing has worked.

Any help would be appreciated.

2 REPLIES 2

‎04-10-2017 09:32 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-13-2017 04:51 AM

HP Recommended

Used your suggested Uninstaller to uninstall printer driver, and then re-installed the full feature driver but the problem persists. 

 

Any other ideas please?

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