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Tefo
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Message 1 of 3
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No printing

HP Recommended
HP Envy 4500
Microsoft Windows 7 (64-bit)

This printer is no longer printing documents from my computer.

I've been through all the troubleshooting steps recommended by HP Scan and Print Doctor.

Everthing checks out and the printer is able to print an internal test document.

I have uninstalled and re-installed the driver software.

And I have tried the USB connection instead of wireless. But nothing has worked.

Any help would be appreciated.

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greenturtle
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Message 2 of 3
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HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Tefo
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Message 3 of 3
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HP Recommended

Used your suggested Uninstaller to uninstall printer driver, and then re-installed the full feature driver but the problem persists. 

 

Any other ideas please?

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