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04-05-2017 08:49 PM
I have searched and have read similar issues, however everything with a fix/possible fix are Windows related. I have exhausted every possible setting/trick I can think of to solve this issue. I am printing envelopes, using InDesign (also tried Acrobat and Word). As you see below, the return address is cut off on the left. I have 0'd out all margins in page setup, everything looks perfect and align in the print preview, yet the print cuts approx. .375in off. I really need to get these printed asap and I most definitely want to avoid using labels. Any assistance is greatly appreciated.
04-07-2017 02:03 PM
Welcome to HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you're facing an issue with printing envelopes on your HP OfficeJet Pro 8720 All-in-One Printer on Mac OS 10.12.3. I read that you have tried adjusting the settings and that didn't help. Issue persists while printing from InDesign, Acrobat and Word. I appreciate the steps you have performed and have certainly done a good job.
I would like to know the following information to assist you better:
- Do other documents print fine or have alignment issues?
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
I also, suggest you to go through the steps which have been drafted for Mac OS: http://hp.care/2o6HVSD
I hope this information does the trick. Let me know. All the best! 🙂
04-07-2017 02:15 PM
04-09-2017 08:32 AM
I ended up purchasing return address labels to put in the envelopes instead. But this is still something that gets me. The information is there, everything prints aligned, it just decides not to print the first half of the return address.
05-16-2017 02:34 PM
Thank you very much for your patience. 🙂
Could you reply to me with the following information as it will help us get closer to a solution:
- Application Used:
- Envelope size:
- Envelope brand:
- Envelope texture:
- Margin set:
- Screenshot of the print preview:
Meanwhile, you may refer to this document which describes how to print envelopes in detail using Word in Mac OS.