Office Jet Pro 6975 keeps going offline

[fbcx]

Why does my Office Jet Pro 6975 keep going offline? My previous HP Widecarriage 7500 never did that.

[hharih5]

Thanks for the post and Welcome to HP Forums

I understand that you are looking for a solution to fix the Printer going offline problem in your printer

For this you have to disable the Power saving settings of the printer

Or you can also download the latest firmware of the printer

What you will want to do is make sure the printer is fully updated with the most current firmware follow the steps below.

1. Openhttp://support.hp.com/
2. Enter your printer model in the "Locate your poduct to get support"
3. SelectDrivers, and then select your operating system
4. Click onFimware, and then download the firmware
5. Once it has been downloaded you will then need to run the file to update the printer.

Reasons for Energy Star compliance:

This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. This product qualifies for ENERGY STAR®, which is a voluntary program established to encourage the development of energy-efficient office products.

Figure 2: Energy Star logo

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.

For more information, go to the Energy Star Web site (in English).

kindly contact HP support

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope this helped.

[sureshkumarravi]

Hi @fbcx, 

Thanks for contacting HP Support Forum. 

Please follow the below steps: 

Restart the router and printer

Restart the router and printer to resolve any connectivity error states.

NOTE: The following steps temporarily disconnect network and Internet connections.

Complete any tasks or downloads in progress before performing these steps, and bookmark this page to keep troubleshooting if wireless issues persist.

1. Turn off the router by pressing the power button or disconnecting the power cord.
2. Turn off the printer and make sure any USB or Ethernet cables are not connected. NOTE: If the printer is connected with a USB or Ethernet cable, the printer cannot connect wirelessly.
3. Reconnect the power cord to the router or turn it back on, then wait for the Internet activity light to display a normal connected status.
4. Turn on the printer, then try to print.

if the problem still persists, 

Run the HP Print and Scan Doctor

HP Print and Scan Doctor for Windows is a free tool to diagnose and resolve printing and scanning problems.

Click HP Print and Scan Doctor to download it through your Internet browser. Click the file in the browser downloads bar or the folder you saved it in to launch the tool, then follow the on-screen instructions to run the automated troubleshooter.

If the problem still exists, May i know what is the status of the printer's wireless light?

The light next to the wireless icon or button on the control panel indicates the status of the printer's wireless signal and connection to your local Wi-Fi network. The light might be on, blinking, or off. Check the status of the light to continue resolving connection issues.

Thanks,

[ExpertOne]

Hi,

Please refer following document to adjust printer sleep and auto off settings:

http://support.hp.com/us-en/product/HP-OfficeJet-Pro-6970-All-in-One-Printer-series/8289585/model/11...  

http://support.hp.com/us-en/product/HP-OfficeJet-Pro-6975-All-in-One-Printer/8289585/model/11161258/...

Thanks,

[krishna_cnk]

Hi,

Thanks for reporting the issue.

If you encounter any printing issues like, printer is offline, no printing, print job disappear, no printer found, scan issues etc,

you can download the HP Print Scan doctor from HP website. It will diagnose and fix the problem for you.

Here is the link
http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

If you want to know what it can do.. read the document here
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03286146

Happy Printing

[jabzi]

Hello,

Please try the below mentioned steps that should resolve the issue...

Please try the below mentioned steps that should resolve the issue.

- go to DEVICES AND PRINTER.
- Right click on the printer icon (Officejet Pro 6975 ), then click on "Printer Properties"
- Click on Configure Port button, a Window will be displayed titled "Configure Standard TCP/IP Port Monitor"
- Uncheck the "SNMP Status Enabled"
- Click OK, then APPLY, then OK.
- Restart the PC.

If issue still persists,  click HERE to access the steps that should resolve the issue .

Or click on  the below URL ..

http://support.hp.com/in-en/document/c04249080