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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 10:32 AM

HP Recommended
Product: HP Office Jet Pro 7740
Operating System: Mac OS X 10.9 Mavericks

Good morning,

We are seeing EXTREME image sharpening  when scanning from our OJP 7740.

 

We have used Image Capture, Preview, Printer & Scanner and the current version of HP Easy Scan and each application yeilds the same results. 

 

Is it possible in any way, shape or form to disable the sharpening?

 

Help please.

3 REPLIES 3

‎04-27-2017 12:37 PM

HP Recommended

@MCS-Chris

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the HP Officejet pro 7740 has scan quality issues,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted to reinstall the drivers to rectify this concern? if you haven't, Click here to know how to install a new version of the driver.

 

Also, to fix any scan quality issues: CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

Riddle_Decipher
I am an HP Employee

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‎05-03-2017 04:10 PM

HP Recommended

Reinstalled the printer drivers. Test scanning with Image Capture, Preview and HP Easy Scan all with different settings and resolutions. 

 

Scans are still getting over sharpened.

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‎05-04-2017 06:38 PM

HP Recommended

@MCS-Chris

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

 

Perhaps, you could try using the copier without the computer, just the printer as a stand alone and check if the quality is any better,

This would help us identify if this is a software or a hardware issue.

 

I also recommend you upgrade the firmware of your printer using the HP Official website: Click here to download.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee

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