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raycalif
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OfficeJet 4655 Windows 10

HP Recommended
OfficeJet 4655
Microsoft Windows 10 (64-bit)

Can print just finethankyouverymuch wirelessly from a Win 7 Enterprise box and from my iPad via HP ePrint.  My Win 10 box *looks* like installation went perfectly, it looks like the PRT has been installed, the PC sees the IP of the PRT, etc, but print jobs time out.  I get a Status of Error - Offline from diagnostics.  When using the HP repair tool, I'm successful printing from the Win 10 box "internally" whatever *that* means.  I'm ready to take this thing back to the store unless someone can help.  I need to print from both the Win 7 and Win 10 PCs wirelessly.

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greenturtle
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Message 2 of 9
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Hi,

 

Thanks for using the forum.

 

Can you downlaod and install the FULL feature sofwtare for Win 10 for your printer?

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930/...

 

Do let us know if your issue still exist after the Software installation.

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
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raycalif
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Yes, the suite of tools seems to be installed, incl the (default) PRT and FAX - though I haven't bothered to configure the FAX tool.  Printer shows up in list of devices from Win10 Settings, and is *not* greyed out.

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greenturtle
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Message 4 of 9
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Hi,

 

Thanks for your feedback.

 

Can you go to the "Devicesand Printers" and "Right-Click" on the printer and select Deafult Printer as the "Non-Fax printer"?

 

Example shown below.

 

Fax and printer.jpg

 

Try and and let us know if it resolves your issue.

 

Thanks.

 

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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raycalif
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Yep, it's default.

 

Again, when I send a simple dummy document, after a few moments the queue says "Error - Printing" under Status.

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raycalif
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Most intriguing that, when I send "internal print test" from the PC, it prints okay.  Real documents, though; NO....

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greenturtle
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Hi,

 

 Can you try the following:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem


http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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raycalif
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- Downloaded and ran "Doctor"

- PC communicated with PRT @ 192.168.0.19

- Chose "Fix Printing"

- "Issues sound and fixed"

- Test PRT

     - No PRT

- Internal test page printed okay

- Next step invited me to uninstall and reinstall, which I've already done repeatedly

 

Other thoughts.?.!

 

Tnx,

R

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greenturtle
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Hi,

 

Can you try this :

 

Create a TCP IP port

 

  1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
  2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
  3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
  4. Type in the proper IP address for the printer.

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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