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Honor Student
Posts: 2
Member Since: ‎08-07-2014
Message 1 of 4 (164 Views)

OfficeJet 6700 Falls asleep

[ Edited ]

Hello, 

Issue: 2 Officejet 6700s 'fall asleep' - only way to get them out of sleep mode is to power cycle the printer. 

Setup to use wireless network. 

- updated firmware

- set static IP 

- There are no errors on the control panel & the printer states that it is ready however the IP address is not pingable.  

- powercycling or printing a network document everytime a user needs to print is not an acceptable solution

 

Once restarted the printer works as it should until it falls back to sleep. 

 

Unable to set sleep time to anything higher than 15 minutes. 

 

 

We have tried everything in this article: 

http://support.hp.com/us-en/document/c03742109

 

Has anyone else ran into this?  Any suggestions? 

 

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HP Support Agent
Posts: 7,164
Member Since: ‎09-03-2013
Message 2 of 4 (147 Views)

Re: OfficeJet 6700 Falls asleep

[ Edited ]

Hello KTLeeHP,

 

Welcome to the HP Forums.

 

Typically when a printer will not wake from the sleep/stand by mode, it is usually has to do with a power issue or a lack there of.

 

Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.

 

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.

 

 

Thank you for your time.

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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I work on behalf of HP
Honor Student
Posts: 2
Member Since: ‎08-07-2014
Message 3 of 4 (123 Views)

Re: OfficeJet 6700 Falls asleep

Sorry for the delay, looks like it's connected directly to the wall.  I guess a call to hP it will be. 

Provost
Posts: 17,519
Member Since: ‎07-30-2012
Message 4 of 4 (120 Views)

Re: OfficeJet 6700 Falls asleep

[ Edited ]

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.

 

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual).

   This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this

   first if needed. More Wireless Printing help is here (Windows solution 4, static IP).

2. Verify in the printer that 'Auto Off/Sleep' is disabled.  Use the Embedded Web Server (EWS) by going

   to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer

   Assistant, Printer Home Page (EWS). Also check your Printers Properties.

3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.

4. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and

     8.8.4.4 at the Alternate DNS server.

 

In the router: (Refer to your router manual for information)

 

5. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 

6. Set router to 20Mhz only, or 145Mbps depending on router. 

7. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 

8. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your

   system now and helps with wireless connectivity (if you want to know why, search the web).

9. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,

   they must be different for all bands, even for any Guest networks.

10. SSID broadcast must be enabled.

11. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 

12. Power on printer and verify it reconnects to router. 

 

Windows 7/8/8.1   Is Network Discovery on or off?

  1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
  2. Under Home or Work (current profile) / Network Discovery.

Select "Turn on network discovery" and save changes.

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I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
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