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07-18-2017 02:36 PM
You are welcome.
Please provide the required information in a private message once the concerned team contacts you.
You have a good day.
07-29-2017 09:31 AM
I have the same problem - I can print A3 without border from tray 1 but not from tray to as to conflict.
I thougt I have solved it by switching so my maintray was tray 2 with a4 and having a3 in tray 1 - it works for me in DK.
But it is giving me trouble with paperjam when I print A3 without border (picture all over) - was planing to test if I have the same problem swiching the trays - but I can't print A3 in tray 2 without border.
In Danish I cant find the accept border under advanced - is it me or are there diffence from country to country.
Sorry for my english - hope you understand 😄
07-29-2017 09:48 AM
Hi, I managed to print borderless by selecting a photo paper. However, if I do that but actually have ordinary plain paper in the tray I too get paper jams, so it isn't a practical workaround for the problem of trying to print borderless on plain paper.
I assume (but don't know for sure) that I get paperjams because the printer is assuming there is photo paper in the tray and does its paper feed on that basis which causes problems with ordinary paper feeding.
07-29-2017 10:21 AM
I use "Other dull(mat - not glitter) paper to Inkjet in tray 1 when I get the paperjamm - but it seems like it is a general problem with the printer and not just with mine. I have started a case at HP and will return when I have a reply 😄
08-08-2017 08:48 AM
Got this message from HP - it has helped so far:
Thank you for your response. We shall try one last step called Semi-full reset which is an advanced reset and is likely to fix the issue.
Please follow the steps below to perform semi-full reset:
· On the printer control panel touch the bottom left button(Back) consecutively for four times
· Reset menu appears with different options appear.
· Select semi-full reset and click on ok.
· Printer will complete the semi-full reset on its own.
· Restart the printer and continue with the initial set-up phase
08-08-2017 10:07 AM
Thanks for passing on the info.
But I'm being rather dim I realise, where do I find the back button - the bottom left of the control panel is either not lit or has what looks like a back button sign when looking at some modes - but it goes after one touch.
Or is it the bottom left of the list of things one can select? This does nothing.
Hmm, am stuck!
08-08-2017 10:15 AM
LOL I had the same problem, pressing several times - when I whas about to reply it didn't work - suddently I got the special menu - I am not sure what I did - but try just tapping fast until the menu arrives. Hope you will have succes as well. If you still have problems, I can try again here - Perhaps I can give a better guide then. Let me know how it goes