OfficeJet 7740 Print A3 Borderless from Tray 2

[Brian_Davies]

Hi Rainbow23, thanks for the update. I'd be happy to help in any way. Thanks.

[Rainbow23]

Hi @Brian_Davies,

You are welcome.

Please provide the required information in a private message once the concerned team contacts you.

You have a good day.

[rgspaces]

Hi, is there any progress on this problem?

[Hbd2104]

Hi all,

I have the same problem - I can print A3 without border from tray 1 but not from tray to as to conflict.

I thougt I have solved it by switching so my maintray was tray 2 with a4 and having a3 in tray 1 - it works for me in DK.

But it is giving me trouble with paperjam when I print A3 without border (picture all over) - was planing to test if I have the same problem swiching the trays - but I can't print A3 in tray 2 without border.

In Danish I cant find the accept border under advanced - is it me or are there diffence from country to country.

Sorry for my english - hope you understand 😄

[rgspaces]

Hi, I managed to print borderless by selecting a photo paper. However, if I do that but actually have ordinary plain paper in the tray I too get paper jams, so it isn't a practical workaround for the problem of trying to print borderless on plain paper.

I assume (but don't know for sure) that I get paperjams because the printer is assuming there is photo paper in the tray and does its paper feed on that basis which causes problems with ordinary paper feeding.

[Hbd2104]

I use "Other dull(mat - not glitter) paper to Inkjet in tray 1 when I get the paperjamm - but it seems like it is a general problem with the printer and not just with mine. I have started a case at HP and will return when I have a reply 😄

[Hbd2104]

Got this message from HP - it has helped so far:

Thank you for your response. We shall try one last step called Semi-full reset which is an advanced reset and is likely to fix the issue.

Please follow the steps below to perform semi-full reset:

·         On the printer control panel touch the bottom left button(Back) consecutively for four times

·         Reset menu appears with different options appear.

·         Select semi-full reset and click on ok.

·         Printer will complete the semi-full reset on its own.

·         Restart the printer and continue with the initial set-up phase

[rgspaces]

Thanks for passing on the info.

But I'm being rather dim I realise, where do I find the back button - the bottom left of the control panel is either not lit or has what looks like a back button sign when looking at some modes - but it goes after one touch.

Or is it the bottom left of the list of things one can select? This does nothing.

Hmm, am stuck!

[Hbd2104]

LOL I had the same problem,  pressing several times - when I whas about to reply it didn't work - suddently I got the special menu - I am not sure what I did - but try just tapping fast until the menu arrives. Hope you will have succes as well. If you still have problems, I can try again here - Perhaps I can give a better guide then. Let me know how it goes

[Brian_Davies]

Hi Guys, I've just tried this 'tapping' trick, tapping just about everything on the display panel multiple times and nothing happens.  If anyone has better details, please let us know.