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Honor Student
Posts: 2
Member Since: ‎02-24-2010
Message 1 of 8 (10,467 Views)
Accepted Solution

OfficeJet J4580 error message about Print Cartridge

I have an OfficeJet J4580 AIO Printer. The error says " Print cartridge problem:  [Tri Color] Refer to device documentation to troubleshoot."

 

It will not let me align the cartridges or run any kind of setup. Is it just saying that it needs another color cartridge? Why not say that?

 

Thanks for any help that you can provide. Dianne

0 Kudos
Accepted Solution

Re: OfficeJet J4580 error message about Print Cartridge

Hi, check if the problem with the tricolor cartridge can be resolved by cleaning the contacts. More details in this document

Hope this helps....

View solution in context
Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 2 of 8 (10,456 Views)

Re: OfficeJet J4580 error message about Print Cartridge

[ Edited ]

Hi, check if the problem with the tricolor cartridge can be resolved by cleaning the contacts. More details in this document

Hope this helps....

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎12-01-2011
Message 3 of 8 (8,193 Views)

Re: OfficeJet J4580 error message about Print Cartridge

Thank you!  Very concise!  I tried it and still get the print cartridge problem message, I will try buying a new cartridge and see what happens.

Student
Posts: 1
Member Since: ‎12-15-2011
Message 4 of 8 (8,086 Views)

Re: OfficeJet J4580 error message about Print Cartridge

Dear team,

 

I have an OfficeJet J4580 AIO Printer. The error says " Print cartridge problem:  [Tri Color] Refer to device documentation to troubleshoot."

 

what is the solution for it.

and i ant to service from our office for this quary.

 

Regards,

 

Hetal Kava

Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 5 of 8 (7,938 Views)

Re: OfficeJet J4580 error message about Print Cartridge

Hi hetu, have you tried cleaning the cartridge as per the link in the earlier post?

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎09-23-2012
Message 6 of 8 (6,626 Views)

Re: OfficeJet J4580 error message about Print Cartridge

What do i have to do when printer says tricolor print cartridge problem - refer to device documenation to troubleshoot

Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 7 of 8 (4,509 Views)

Re: OfficeJet J4580 error message about Print Cartridge

Hi
Which printer model do you have?
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎04-08-2014
Message 8 of 8 (3,917 Views)

Re: OfficeJet J4580 error message about Print Cartridge

Thanks.  I put a little alcohol on a tissue and cleaned the contacts on the printer and the cartridge.  It is now working.

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