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08-30-2009 12:31 PM
Bought my OfficeJet Pro about three weeks ago. have printed a total of 44 pages on it. Have already had to "reload" the paper after most jobs. I keep getting an error that the printer if out of paper. However, there is plenty of paper in there. What should takes a few seconds to print becomes an ordeal.
In addition, I am getting lots of "noises" as the print heads seem to be realigning after every job and any time I turn it back on. I can't just turn the printer on and print... It takes a while before it can get started.
Am about ready to take this printer back to the store.
What am I missing?
Thanks for any help
08-30-2009 11:02 PM
I have an Officejet Pro 8000 prototype and it's been a reliable workhorse of a printer for me.
The false out-of-paper condition implies the printer is having trouble picking the paper from the tray. You might try reseating the duplexer located at the back of the printer.
If you're still having trouble and the paper is not curled, or used and not especially heavy or light weight, then you may just have a bad printer. Since the printer is new, it's should still under warranty and replacement might be your next step.
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
11-22-2009 07:14 PM - edited 11-22-2009 07:19 PM
05-22-2010 11:00 PM
I hope that you have moved on in your life since this posting, as I also made the apparently not best decision, to buy this printer in November 2009.
I got the exact same issue as you reported here, that it, this printer does not load the paper! The nice HP people has replaced the printer 4 (four) times now, and are still thinking about what to do!
This printer has apparently some issues with loading papers, and one of the replacements, now returned to HP, did also chew up the printheads in some way. It would be great if HP had some type of tracking system, that could help them and the customers to identify issues like this, so it would not take many many months before they recognized such issues.
05-22-2010 11:09 PM
Sorry, coming back, but the noise you hear when "turning on the printer" comes since you apparently turn of the printer in between the print jobs. This makes the printer to go through an initialization process. The user guidelines for this printer says, that one should not turn of the printer in between print jobs, as it automatically goes into a "sleep" mode. You can see that the "power button" is blinking, and it consumes very little power in sleep mode. You will use a lot of extra ink if you completely turn of this printer from the power supply. Then it will go through the start up process as if it is a completely new printer that you are setting up.
05-22-2010 11:13 PM
Unfortuatnely NO ONE from HP ever contacted me and I was put on hold way too many times. So, I got no satisfaction and the problems continue. Every single time I turn on the printer it takes up to 30-40 minutes before the first print job ever runs. The "aligning" of the heads takes that long... back and forth and back and forth. ARGH!!
Needless to say, since HP refused to even help out, I will not get another HP printer again. And I will make sure to tell anyone who asks how poor this printer (and the customer service) was.
So, I am still disappointed in the printer.
Thanks for asking
05-22-2010 11:15 PM
I just saw your post. I wil try this "not turning" off mode to see how much that will help. That might explain how I ran out of ink even though I have hardly used the printer (less than 50 sheets of paper since I bought the printer.... due to the frustrating behvior of the printer.)
THANKS for your help!!!!!
06-25-2010 10:02 AM
I have had the EXACT same problems, and sad to say, they persist even now that I don't turn off the printer. Still getting "Out of paper" messages which are wrong, still blowing through ink cartridges at the speed of light even though I print so rarely.
I've never had such an awful printer -- or any piece of equipment -- in my life. I hate how much money I've wasted on this.
07-17-2010 12:10 AM - edited 07-17-2010 12:14 AM
I think I resolved the problem by removing all references to Tray 2 (that I could find). I noticed the Printer Properties defaults that it is installed, but it is not on mine and I think it is the source of the problems. Anyway, for the moment it is working and these are the adjustments I made:
Printer Properties, General tab, Printing Preferences button, Features tab, Paper source: Tray 1
Printer Properties, General tab, Printing Preferences button, Features tab, Printer Services button, Services tab, Paper Handling button, Default Tray: Tray 1, Tray Lock: Tray 2
Printer Properties, Device Settings Tab, Tray 2: Not Installed
I'll also add that somehow I had the printer set up twice in the Control Panel > Printers. I believe this was not the problem since after I deleted both and added back one, the problem remained. The reason I mention it is that if there are two and one of them gets these "fixes" and there is another configured for Tray 2 (in cases where it does not exist), then this could block the "fixes" from working. Exending this thought, perhaps if other users on the network have their Printer Properties configured incorrectly, I wonder if this could foul up the printer interface and tell everyone that it is "out of paper." Just a thought, but I think it's probably right.
08-04-2010 10:05 AM
I tried the tray solution, but no luck. I did find a firmware update on the HP site (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=37604...) I just flashed it onto the printer so I don't know if it will work or not. The firmware was just posted on the site in July. #1 on the list of fixes is 'Improved paper pick performance', we'll see. I also upgraded the driver at the same time.