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05-05-2017 11:47 AM - last edited on 05-05-2017 11:53 AM by danny-r
This exact same problem is now happening to me with my 8600 pro plus. Perhaps this is some kind of design or manufacturing flaw. The printer is out of warranty. Is there any way to force the scan head fully over to the right? Or is there some kind of 'take apart' instruction for me to try and fix it myself? - Thanks
05-07-2017 01:48 PM
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you are having issues scanning on your printer.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
In order that I may provide you with an accurate solution, I will need a few more details.
· When was the last time the printer was working fine?
· Have you made any software or hardware changes on the computer?
· What is the operating system you are using?
· Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you to follow below steps and check if it helps.
If the printer is off, turn on the printer, and then check the status of the printer.
If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
If the printer goes to an idle state after its startup routine, it might be online.
If the computer still shows the printer as offline, continue using these steps.
With the printer turned on, disconnect the power cord from the printer.
Unplug the printer power cord from the wall outlet.
Wait at least 60 seconds. Restart the computer while you are waiting.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Make sure the printer is connected to the computer or the network.
Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon is on and steady.
Wired network connection: Make sure the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink.
Figure : Connect the cable to the printer and to the router
USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.
Try to scan.
Let me know how it goes and you have a great day.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
05-09-2017 10:57 AM
Thanks for the reply and things to try. In fact I tried all of this before making the original post, to no avail.
However, I di try something else, and it seems to have worked. How long for I don't kow, but at least the scanner arm now goes to the top of the page and doesn't go all the way to the left with a 'clunk' and then error.
What I did was:
1. Power up the printer so it's ready to scan.
2. Start a scan, so that the scanning arm moves to the right, and starts to scan by moving slowly to the left
3. Pull the power plug out as the scanning arm is moving to the left, so that it stops mid-way across
4. Wait 60 seconds and then put the power plug back in.
The printer then powers up and the scanner seems to go through some extra 'calibration' where it moves the scanning arm properly all the way to the right hand side of the scanning bed. After that, the scanner works properly as it starts every scan from all the way to the right - i.e. not 2-3 inches from the top of the page.
As the scanning problem was rectified by forcing some extra calibration steps on power-up, it looks like the original fault is something that can be corrected through a software / firmware update - to avoid the error in the first place, or to force this extra calibration on every power up.
Anyway, hopefully the scanner will remain fixed, and if not I'll be trying this method again.