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    Fix HP Printer issue in macOS

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 31 of 123
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My Office Jet Pro 8600 Plus has two vertical lines on scans. It doesn't happen when i scan a single page on the glass -- only when i scan a multi page doc thru the feeder. I tried cleaning the glass. No luck.

 

I tried unpluggin the machine (2X) -- no luck.

 

Any suggestions? The machine is about 1 month old.

 

 

thank you.

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Message 32 of 123
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I too, was frustrated, that after 2 weeks of owning the printer, I would have colored vertical scan lines on color scans.  I followed the instructions, and unplugged my printer (while it was powered on,) waited 15 seconds and then plugged it back in.

 

That solution DID work for me.

 

I hope you have similar luck.  It's a nice printer.  There should be no need to have to return it after such a short time.

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Message 33 of 123
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Hi Wjwedge,

 

I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer two vertical lines on scans.

This document will help resolve your issue.

 

http://support.hp.com/us-en/document/c02881567

 

Please feel free to contact me if you have other questions

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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Message 34 of 123
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Tried this it did not work waited 5 minutes 15 minutes didn't matter solid black double vertical line less than 1/4 of the page from the left. Help

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Message 35 of 123
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As a follow up this shouldn't happen after 13 months of relatively light use!
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Message 36 of 123
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I put a ferrite core on my power cord, also moved it to a different power strip. No lines over the course of a couple days no. Used to be a daily occurrence. Now if I could just get it to stay connected to one of my computers.
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Message 37 of 123
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Again, I appreciate that the mods are offering up the solutions pages, however for the majority of us that is not a permanent answer. I am still unplugging constantly. The worst part is that I have to scan every doc to make sure there aren't any lines, or else I would not know that they were there until the receiver of the fax contacts me. This is very frustrating. My small business is suffering because of wasted time and for all appearances shoddy equipment is looking bad for my reputation.  

Please HP provide a permanent fix.......if it is an electrical issue then give us new power cords. Please do SOMETHING! 

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Message 38 of 123
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FDaye, turn on fax confirmation page. This puts a small version of the first page on the sheet printed out with success or failure of the fax. Yeah you are burning through paper, but you can catch it right away.
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Message 39 of 123
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Can you explain this ferrite core to me please? and where do I get one?

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Message 40 of 123
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It is a metal ring that goes around cords. Look at the barrels on a usb cord or power cord. Can probably get them from amazon. But my vertical lines came back on my last fax. Power cycle fixed it.

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