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Honor Student
Posts: 2
Member Since: ‎09-10-2013
Message 1 of 2 (483 Views)

OfficeJet Pro 8600 worked utill firmware update hit 3-Jul-14, now prints wet broad black lines

OfficeJet Pro 8600 (All-In-One) worked utill firmware update hit on 3-Jul-14 with all new cartridges, but since update, prints wet broad black lines only when I copy a page of text.

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Provost
Posts: 29,528
Member Since: ‎11-17-2008
Message 2 of 2 (472 Views)

Re: OfficeJet Pro 8600 worked utill firmware update hit 3-Jul-14, now prints wet broad black lines

What is the firmware version?  I do not see any new versions on the HP website since 2013.  What is the printer model number - something like N911a?  You can find both of these from the front panel as follows:

 

 

1. From the Control panel, press Help (?) button, select Printer Information [where the model number can be found]

 

2. Use the down arrow button to scroll to the 2nd screen

 

3. The current firmware revision will appear on the screen

 

Bob Headrick,  HP Expert

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