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scottbelyea
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OfficeJet Pro 8620 ... in use over a year ... now being asked to authenticate

HP Recommended
OfficeJet Pro 8620
Microsoft Windows 10 (64-bit)

2017-05-08 10_42_52-Manage Fax Settings - Fax - HP Officejet Pro 8620 (Network).png

 

Have never seen this box in the year+ the printer has been in use. No change to attachment. Thought it wanted the wireless PW, but that doesn't work.

 

  1. Why am I seeing this authentication box? I'm not aware of anything having changed that mght have triggered this.
  2. What PW is it looking for?

Thanks.

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Dvortex
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Hello, @scottbelyea – Hope you are well 🙂


Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

 

I understand your printer is asking for an administrator password. Do not worry, I'm here to help 🙂

 

We will have to completely reset the printer to fix this issue. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.


Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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scottbelyea
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No change, I'm afraid. All the steps in your instructions appeared to work, but the problem remains after starting the printer.

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Jeet_singh
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HP Recommended

Hi @scottbelyea,

 

Thank you for getting back to us,

I appreciate your time and efforts,

 

I understand you have followed all the steps suggested and still having the issue with the printer, I would suggest you contact our HP phone support for further assistance or upgrade options. If your product is out of warranty please choose paid options to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Regards,

Jeet_Singh
I am an HP Employee

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