Thank you for engaging in HP Support Forums. I am glad to be of your assistance!
I understand your printer is asking for an administrator password. Do not worry, I'm here to help 🙂
We will have to completely reset the printer to fix this issue. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.
Please let me know if this resolves the issue, or if you require further assistance.
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I understand you have followed all the steps suggested and still having the issue with the printer, I would suggest you contact our HP phone support for further assistance or upgrade options. If your product is out of warranty please choose paid options to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process: