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I understand you are having printing issues on your new HP OfficeJet Pro 8710 printer. Don't worry as I have a few steps to help you get through this concern,
Are you able to make a Photocopy in colour?
Is the grayscale option selected in the printer driver?
Let's try the steps listed in the support guide: Here is the link.
Here's a related HP post which has helped other customers - Click here (Though this is for 8620 it should work for your PC)
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
MacBook Pro mid 2014 - 10.13.6 - I work on a lot of printers but the OfficeJetPro 8710 printer only prints in B/W. I have read through the forum including (1) reloading the driver, (2) hard restart with printer cartridges out, (3) search through the printing screen to see how to turn on the color. Zero.
The preview is B/W for Preview but color for Word.
The other printer does print in color (system 10.13.3).
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
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