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03-23-2010 10:43 AM - edited 03-23-2010 10:51 AM
Has anybody a fix for this? I switched to a Windows 7 premium 64 operating system and my 8 year old Officejet V40 all in one wont finish a print job. It stops in the middle of the page, sometimes on page 1, sometimes on page 2, etc. Print test page does seem to work, also I installed 2 new cartridges. Troubleshooter doesn't find any problem, all I can do is cancel print job.
05-01-2010 09:01 AM - last edited on 04-18-2016 11:35 AM by OscarFuentes
You are not alone. I am having the same problem with my OfficeJet V40. It ran flawlessly on XP for many years, but I cannot get a complete printout on Windows 7 x64. I followed the installation instructions on the web site (http://support.hp.com/us-en/document/c01796879), and it installed with no problems, and says it has the most current driver available, but I still can't get a print job to complete without an error. Customer Support hasn't been much help yet, other than to regurgitate the info from the web site.
I'm thinking maybe it has something to do with the Core i5 processor overwhelming the print buffer, but that's just a guess. I've tried playing with the print spooling and print processor settings, but it didn't help. I am currently waiting for another reply from Customer Support. I’ll post a fix if I ever get one. Right now, I’m thinking the only fix is to buy a new printer.
07-31-2010 07:57 AM
I have the same problem on a new HP HPE-350t with a Core i7 860. HP had a "fix" to an early version of the driver for this printer for systems with "fast" CPUs. One would presume that the fix is included in later versions of the driver, but perhaps CPU speeds have increased so much that they've crossed another threshhold that necessitates further measures. But with Microsoft now providing the driver, who do I talk to?
Interestingly, I experience the same symptoms with a circa 2001 Dell Pentium 4 box when the printer is connected via a USB 2.0 hub, rather than directly to a USB (1.0) port built into the computer or a USB 2.0 PCI card. Since it works when connected to the latter, I've ruled out that it's a USB 1.0 vs. 2.0 issue.
I hate the thought of having to buy a new printer, but if I can be convinced that consumable prices would be lower, perhaps I'll consider it. Sometimes you're just so comfortable with an old dog that you're just not eager to get a new one.
09-17-2010 12:42 PM
HP Support is a dead-end on this one. After weeks of back & forth e-mails I got into an endless loop of them asking me to try installing various drivers for printers that I don't have to see if they would work, it not working, then getting back to the point of them asking me to install a driver for a different printer...
I finally decided to post a message in Microsoft's queue, since they seem to be more directly responsible than HP for the driver for this printer under Windows 7 and Vista (as well as 64-bit XP):
01-14-2012 02:03 PM
The problem is still here. I currently suspect my Win7 64-bit OS installed an in-OS driver for the x40vi that is a 32-bit driver, and that no 64-bit driver exists. HP neither confirms nor denies this assessment. Microsoft suggested I run my new PC in 32-bit mode, an option I'm reluctant to try. I bought a 64-bit computer, guys! Whether HP is at fault for certifying the driver for use in 64-bit environments, or Windows 7 is doing something wrong, I don't know.
01-17-2012 10:01 AM
Have you guys tried using a different driver (like a deskjet 5550) for this printer? I am just wondering if a different driver will work.
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12-27-2012 10:39 PM
Fixed it! Running a Dell Inspiron 17R with Windows 7 Home Premium 64 bit. I5 Processor. v40xi would only print about 1/4 of test page and would error out. I deleted the Print Job and it continued to fail. Tried different printer drivers from about 20 different printers. No Luck. Then I used a USB hub between the printer and the pc and IT Worked so I knew it was now an issue with the USB port its' self. I used Drivermax to update all USB drivers for ports, host, etc... anything to do with USB. Also change Printer Advanced Settings to "start printing after last page is spooled. Connected direct to the USB port on the PC, IT Works!!! 7 hours later....