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Karma1
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Officejet 100 Mobile printer printing failure

HP Recommended
Officejet 100
Microsoft Windows 7 (32-bit)

When printing the printer start flashing paperjam led and does not print. When all work are canceled the printer won't "reset"  even if power is switch off.  When switchin on again the same yellow led (paper jam) is still flashing and printer won't print.

Using HP Print and Scan Doctor shows that printer is reserved but there are no print que and spooler is empty, and stopping/starting printing service does not help either.

 

Printer also has a battery but battery status led does not show any battery status, charging indidator works when power supply is connected.

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Drakster
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Message 2 of 2
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HP Recommended

Hi @Karma1,

 

Welcome back to the HP Support Forums!

 

I understand that you're getting a paper jam message when trying to print and the battery light is not lit up on your HP Officejet 100 Mobile Printer. I will certainly do my best to help you.

 

It sounds like your printer is in an error state. I would follow these documents in this order:

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

Drakster
I work on behalf of HP

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