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04-13-2013 08:30 AM
Our HP Officejet 4500 All-in-One Printer - G510g was working fine for printing, copying and scanning until a family member hit a bunch of buttons to stop it in the middle of copying because he noticed the paper bed was empty. After that, the printer flashed the message: Scanner failure, unable to scan, copy or send a fax.
I tried troubleshooting using the guided soloutions, installed some HP device that scans my printer for trouble, followed suggestions about unplugging various plugs and replugging to different power sources--all result in the same error message.
This printer is out of warranty but has only been used about 5 months. It sat safely in storage in a bedroom for a year before we hooked it up. I've read lots of posts about this error message. Some responses from HP indicate the scanner bulb is out, or that the scanner "is just gone" and the printer would need to be replaced. We hardly ever scan/copy, usually just use it to print, so it's hard to accept the bulb is out or the only solution is to buy another printer. I've also read fix instructions from HP support that go on and on and sound way over my computer skills, not to mention my limited attention span for fixing equipment I just need to work.
Please help. Thank you.
04-16-2013 11:33 AM
I'd like to help. Have you tried a hard reset as described in the following link? Click Here If not, I recommend giving that a try.
If that doesn't work, a semi full reset could be tried. If successful, the printer would be reset to factory defaults and the memory would be cleared. I can send the steps to you in a private post. I would need for you to agree not to publish the steps. Let me know if you want to give that a try.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
06-27-2013 03:16 AM