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60s Honor Student
Honor Student
Posts: 3
Member Since: ‎04-17-2012
Message 1 of 3 (1,227 Views)

Officejet 4500 g510n-z doesn't print

Officejet 4500 g510n-z no longer connects with computer (MacBook Pro, OS 10.7.3). First the wireless printing stopped working, but now it won't even print using USB. Have gone through troubleshooting procedures, uninstalled, reinstalled, installed with disk, installed with downloaded software, etc. Help, please. Thanks.

0 Kudos
Teacher
Posts: 77
Member Since: ‎09-23-2010
Message 2 of 3 (1,202 Views)

Re: Officejet 4500 g510n-z doesn't print

[ Edited ]

Hello There...

 

Try running the printer diagnostic tool below...see if this helps.

 

http://support.hp.com/us-en/document/c02114788

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60s Honor Student
Honor Student
Posts: 3
Member Since: ‎04-17-2012
Message 3 of 3 (1,181 Views)

Re: Officejet 4500 g510n-z doesn't print

Thank you for the suggestion. Unfortunately the diagnostic tool is not available for Mac OS X. Any other ideas??

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