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Student
Posts: 1
Member Since: ‎05-02-2012
Message 1 of 2 (216 Views)

Officejet 4500, lost install disk.

Hello

I have a Officejet 4500 and i have lost my install disk, i down loaded the drivers from the website but the scan function will not work, is there a different driver that i need to download to make it work. Im not sure if its because i have XP on my computer.

THanks

Eddie

0 Kudos
Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 2 (203 Views)

Re: Officejet 4500, lost install disk.

[ Edited ]

Hello edmoreno

 

Download the driver from the link below and let me know if you continue to have problems. Don't forget to uninstall the current driver/software. Do you receive any errors when you try to scan?

Officejet Full Feature Software

 

You may also want to try scanning without Solution Center in the mean time if you need to scan.

Scan Without Solution Center

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When a solution is found please mark the post that solves your issue.
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