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09-11-2013 08:30 AM
I don't know how to access the status of these ports. I see a list of allowed apps but not what you show. Can you tell me how to see staus of these ports? Thanks.
09-11-2013 02:37 PM
This is indeed a strange case. Running Windows Fax and Scan or Paint should have worked fine. It's indeed odd that it gets 1/2 way thru a preview and then hangs. Do you have to power cycle the device or computer to get it working again?
It could be an issue with USB port or connectivity on your new WIndows 8 system. Unlikely, but possible. Are you able to attempt to install the device via the Network cable to your home network as a test?
09-12-2013 10:49 AM
Thank you for the added input, Fish, and if you want to access those ports you can contact MS support direclty and see if they will open them or simply turn off the Windows Fire Wall (you can turn it back on after).
09-12-2013 11:37 AM
No problem. But I doubt the ports are an issue in this case as this customer is connected USB, and firewall/port issues would not apply there.
09-12-2013 12:03 PM
Top answer one question: when the scan hangs up the computer locks up and I need to sign out to recover. The scanner sits and indicates scanning on the display.
I have just discovered something significant which may enable one of you to identify my problem. I had tried in the past to remove and reinsert my usb cable to the same port with no help. Just for the heck of it I recently tried connecting to a different usb port on the computer. The scan worked normally for the first time ever, but later I had the same problem from that port also. But it does work intermittently from this port. I tried a spare usb cable, but it too showed the same problem. Also now, sometimes the HP solution center shows the printer disconnected, yet it shows ink levels and will print. I am pretty confused but maybe this will make sense to one of you. Thanks for everyone's input.
09-15-2013 06:44 PM
When you originally installed the software did you use the USB PnP direct installation, install through the CD, or download the drivers online?
09-17-2013 10:01 AM
Very interesting that moving to a different USB port changed the behavior. Do you have any other USB devices attached to the computer as well? If so, does removing them change the behavior?
Do you happen to have access to a USB 2.0 hub of any kind? Often times if there's issues with USB ports or the USB chipset on a system, putting a USB 2.0 hub between the device and the compute can resolve it or improve connectivity.