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Top Student
Posts: 5
Member Since: ‎10-25-2011
Message 1 of 17 (4,734 Views)

Officejet 4500 won't print, copy, scan or fax

[ Edited ]

Officejet 4500 wireless, Windows 7

 

I have had my 4500 for just shy of one year.  It is rarely used, probably only used a couple dozen times.  Two days ago, I replaced both the black and color cartridges without issue and sucessfully printed without problem.  This morning, I tried to make a black and white copy and encountered an issue which is larger than I thought.

 

I cannot print, scan, copy, or fax.  The job initiates- for example, it shows "Printing..." on the screen, but nothing happens.  It would sit in the queue indefinitely if I let it. 

 

I've spent the day trying to figure this out, to no avail.  I've reset the officejet, deleted/reinstalled it, etc.  It doesn't look like a problem with the connection to my laptop, since all of the diagnostic tests come back with no issues.

 

Help!

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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 17 (4,693 Views)

Re: Officejet 4500 won't print, copy, scan or fax

[ Edited ]

Hi cmy0122,

 

How is the printer connected to your computer?

 

Have you tried the Diagnostic utilitys on the HP website?

 

If you connect the printer to a different computer does it work ok?

 

Hardware Diagnostic Utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-98966-1&cc=us&dlc=en&lc=en&...=

 

Scan Diagnostic Utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-96509-1&cc=us&dlc=en&lc=en&...=

 

Home Network Diagnostic Utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96434-1&cc=us&dlc=en&lc=en&...=

 

Print Diagnostic Utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&cc=us&dlc=en&lc=en&...=

 

Officejet Software and Driver Removal Utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77043-1&cc=us&dlc=en&lc=en&...=

 

I am an HP employee.

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Student
Posts: 1
Member Since: ‎10-25-2011
Message 3 of 17 (4,683 Views)

Re: Officejet 4500 won't print, copy, scan or fax

the power is not on

Top Student
Posts: 5
Member Since: ‎10-25-2011
Message 4 of 17 (4,681 Views)

Re: Officejet 4500 won't print, copy, scan or fax

I'm connected via wireless.  It doesn't matter which computer I connect it to- it just won't work.

 

i've run all of the diagnostics that you attached and all come back the same- no issue.  I try to test print and it sits in the queue with the printer screen saying "Printing..."  It doesn't matter if I try to test print from the computer or from the printer itself.  It just doesn't  work.  When I clear the queue, it doesn't clear it on the printer.  Even when I cancel the print on the printer itself, it gets stuck.  I have to manually power off/on the officejet to clear it.

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 5 of 17 (4,677 Views)

Re: Officejet 4500 won't print, copy, scan or fax

Hi cmy0122,

 

If you print a test page from the printer does it pickup the paper and start to print or does it do nothing?

I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎10-25-2011
Message 6 of 17 (4,673 Views)

Re: Officejet 4500 won't print, copy, scan or fax

Does nothing, but makes the noises like it's going to

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 7 of 17 (4,672 Views)

Re: Officejet 4500 won't print, copy, scan or fax

HI cmy0122,

 

You are having a hardware issue.

 

How long have you owned the printer?

 

If less than a year or you purchased a extended warranty call our technical support line at 800-474-6836. They can assist you on additional options available to you. 

I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎10-25-2011
Message 8 of 17 (4,670 Views)

Re: Officejet 4500 won't print, copy, scan or fax

Thanks so much.  Luckily, it's just shy of one year and I still have the receipt!

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 9 of 17 (4,667 Views)

Re: Officejet 4500 won't print, copy, scan or fax

Sounds like good timing to me. Have a wonderful evening

I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎10-25-2011
Message 10 of 17 (4,664 Views)

Re: Officejet 4500 won't print, copy, scan or fax

Unfortunately, my officejet is out of warranty (this model only has a 90 day warranty) and Tech Support was unable to help me.  I had a fatal hardware failure.  I am off to replace it now.  Again, thank you so much for your help.  Have a wonderful evening.

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