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HP Recommended
Officejet 4500 G510g
Microsoft Windows 10 (64-bit)

Hello,

My printer won't print after upgrading to win10 pro 64-bit.

Print spooler don't work.

I tried to restart the service. It seems like it stops when I try to print.

The scanner works fine.

 

(I tried re-install and hp-doctor)

 

thanks!

2 REPLIES 2
HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4500-all-in-one-printer-series-g510/39...


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Recommended

Thanks for the quick answer, but it didn't worked for me.

I'm still recivieng the message:

 

Windows cannot connect to the printer.

The local print spooler service is not running.

Please restart the spooler or restart the machine.

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