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elemengee
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Officejet 5610 All in One - No Scan Option

I recently reinstalled the printer software from my CD and the printer appears to be working fine.  I had no occasion to scan after reinstallation until today.  When I attempted to scan I received a message "No scan option."  I have been trying to correct problem by using the HP diagnostic and it found no problems.  I tried to reinstall the HP software and thought it installed correctly; however, the instructions for installing instructed me to locate the installed folder, which should be in "C:\temp\HP_WebRelease."  I cannot find such a folder.  What do I do now?  Thanks

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Level 4 Sara_7
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Officejet 5610 All in One - No Scan Option

Hi,

 

Check the link below for the solution for No scan options.

 

http://support.hp.com/us-en/document/c02450835

 


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Although I am an HP employee, I am speaking for myself and not for HP.

 

yilong
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Officejet 5610 All in One - No Scan Option

Hi 

I have tried all the solutions, but still doesn't work. I think that the unsolved problem is I am using the network shared officejet office 5610 all in one scanner, instead of local scanner. I would like to ask if I choose to use the computer which is local scanner to try these solutions, do you think will be working?

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Officejet 5610 All in One - No Scan Option

Hello yilong,

 

What does it do, when you try to scan?  Have you downloaded and tried the HP Print & Scan Doctor?

 

 

 

 

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Ravi_kalra
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Officejet 5610 All in One - No Scan Option

officejet 5610 all in one -no scan option

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Officejet 5610 All in One - No Scan Option

Hi Ravi_kalra,

 

Sorry to hear you are having issues with your scanning option. Can you please let me know which Operating system you are running? Also I would like you to download and install the HP Print and Scan Doctor, it was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

Let me know the outcome once you run the PSDR, I hope to hear from you soon.

 

I got this informative information from www.hp.com

 

Thanks,

HevnLgh
I work on behalf of HP



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