• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 02:34 PM - last edited on ‎05-13-2017 07:49 PM by Retired

HP Recommended

Nothing has been added or changed.  It will not pick up the photo paper to copy my picture.

This is very upsetting as my nephew died a week ago from brain cancer and we are planning a Celebration of Life for him

and I wan to copy some photos I have of him for other family members.

this printer is not workig for me, please help.

1 REPLY 1

‎05-14-2017 04:19 PM

HP Recommended

Hello, @am76 – Hope you are well!

 

Thank you for joining the HP Forums! I read your post about the photo printing issue with the HP printer. I am happy to look into this issue for you 🙂

 

Going through your post, it looks like an issue with the printer print settings on your PC causing the issue. While feeding the photo paper to the photo, you need to keep “Glossy” or print side facing down. Also, it is important to change the print settings before you print a photo. 

 

To assist you better I need to know the following details:

 

1) What is the printer model that you are using?

2) What is the operating system on your PC?

3) Can you print / copy on regular paper?

 

Alternatively, check the settings mentioned below if the printer is printing fine on regular paper:

 

  1. Go to control panel - Devices and printers
  2. Right-click on your Officejet and choose the "Printing preferences" option.
  3. Now, go to paper quality / layout tab and make sure the paper type is selected as "Photo paper".
  4. Also, select the correct paper size and save the settings.

 

Now, follow the steps mentioned to print the photo:

  • Open the picture using “Windows Photo Viewer” (You can right-click on the image and go to “Open with” to select the windows photo viewer app)
  • Change the paper size appropriately.
  • Also, change the paper type to “photo paper” before printing.

 

You can check detailed instructions here: http://hp.care/2enTQLv

 

Please let me know whether that works for you or you need further assistance. Thank you!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.