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Posts: 1
Member Since: ‎10-17-2012
Message 1 of 2 (9,103 Views)

Officejet 6500 E709 printhead replacement

My Officejet 6500 E709 n All in One printer has stopped printing in color. I have replaced the cartridges, run the diagnostics, cleaned and additionally cleaned the printheads, all to no avail. Reading other posts about similar problems, my guess is that the printhead needs to be replaced. If so, where do I get one? Is this a problem that a ham-fisted, impatient, marginally savvy person should attempt?

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Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 2 of 2 (9,089 Views)

Re: Officejet 6500 E709 printhead replacement

[ Edited ]

Hi Tech-intolerant, you could try the HP part store to buy a new printhead (search for part no. CN643A). See the 'click this link' section at the top of the document below.


It's pretty straightforward to install a new printhead, you should be fine Smiley Wink


Just FYI, some folks have found that soaking the printhead has solved similar issuses. Check out the post from Bob


Hope this helps, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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