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gabrielandmom
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Officejet 6500 E710n-z [B25BAE] says offline but

It worked just last night and I unplugged power sources cables etc. I rebooted power sources also and on one computer deleted the printer but then it could not find the printer when I tried toreinstall it. But, it still says printer is offline.This is for a all in one:

 

Officejet 6500 E710n-z [B25BAE]

 

I would appreciate any help. TIA!

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Officejet 6500 E710n-z [B25BAE] says offline but

Hi, take a look at this HP link.

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hmheft
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Officejet 6500 E710n-z [B25BAE] says offline but

thanks for posting this answer!  i know it has been over 3 years, but this problem happened to me today and i came across your solution thru a google search.

 

cleared a lot of files from the spooler...made some progress. then downloaded the scan doctor app (didn't know it existed) and let the program update my drivers and ininstall/reinstall the printer. 

 

everything is working great now.

 

thanks for making the effort to help out!

 

h

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