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Student
Posts: 1
Member Since: ‎04-11-2012
Message 1 of 2 (341 Views)

Officejet 6500A E710A - Paper jams on feed constantly

HP Officeject 6500A E710A CN555A

 

Windows 4 64-bit

 

Error message - Out of Paper

 

Brand new printer

 

The paper feed jerks the paper when it collects the page, and bends a portion of it (under the main roller foot). As a consequence the paper keeps jamming and I get an 'Out of Paper' error message. Sometimes I can pull the jammed page back via the tray, other times I have to open the back to clear it. It happens approximately 20% of the time and so I can't get anything done which is immensely frustrating. It's almost as if something is bent. I have tired reloading the paper, fanning it, straightening the guide, nothing helps.

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Associate Dean
Posts: 8,476
Member Since: ‎12-02-2008
Message 2 of 2 (331 Views)

Re: Officejet 6500A E710A - Paper jams on feed constantly

[ Edited ]

Take a look at this HP help link.

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