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Tutor
Posts: 6
Member Since: ‎01-08-2014
Message 1 of 4 (308 Views)

Officejet 6600 (all-in-one) mysterious dissappearance

Win 7 64, SP 1. HP 6600 connected over wifi to network.

 

Printer was disconnecting from wifi when it went to sleep. Have replaced cable to phone line (with 2 wire) and established a static IP address. Printer working better. I did this adjustment in user's account login.

 

However, during this process, we have gone from having 2 printers in Control Panel (one for printer, one for fax) to having only 1 printer for fax. From an application (e.g. MS Excel) there are 2 printers available (one for printer, one for fax). In the Administrator account, there is also only one printer in the Control Panel, but it is for a printer.

 

What to do? Do I uninstall and then reinstall the printer?

 

(The problem is that there is no way to set the HP 6600 as default printer).

 

P.S. This thread has been moved from Printers – LaserJet  to  Multifunction and All-in-One. -HP Forum Moderator

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Teacher
Posts: 338
Member Since: ‎06-12-2013
Message 2 of 4 (302 Views)

Re: Officejet 6600 (all-in-one) mysterious dissappearance

The phone line has nothing to do with the network.
You need to look at the wireless connection or hard wire Ethernet connection which has a much bigger plug the the phone line.
Tutor
Posts: 6
Member Since: ‎01-08-2014
Message 3 of 4 (293 Views)

Re: Officejet 6600 (all-in-one) mysterious dissappearance

According to the electronics guy, HP needs a 2-wire connection to the phone line rather than a 4-wire connection because the 4-wire connection gives too much feedback and keeps knocking the printer off the network. HOWEVER, I'm not having any luck getting the printer to stay attached to the network when it goes to sleep.

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Teacher
Posts: 338
Member Since: ‎06-12-2013
Message 4 of 4 (288 Views)

Re: Officejet 6600 (all-in-one) mysterious dissappearance

Try upgrading the firmware for a start,
Unplug the fax line and see if it affects the sleep issue.
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