Officejet 6700 premium won't pick up faxes

[teamburnsbunch]

Last week, no  problem.  This week, it won't receive faxes unless I hit the "accept" button - although auto accept is on.  The machine is only a couple of weeks old. I recently updated the date and time, since then it isn't working.  It sends outbound faxes ok.

[lions99 · Accepted solution]

Hello,

Check you rpivate message inbox for the reset options I'm going to send you. After the reset, go into the front panel options and turn the auto answer on. 

[lions99]

Glad I could help you resolve the issue.

Also, thanks for the KUDOS! 🙂

[pellesan]

Mine is doing the same thing. can you email the solution to me, too? TIA

[lions99]

@pellesan, Check you private message inbox for the reset options I'm going to send you. After the reset, go into the front panel options and turn the auto answer on. 

[fsgc]

Mine is doing the same thing.  The faxes that come in get a busy signal and do not come through but I can fax out just fine.

[fsgc]

Hi do you mind sending me the same link? It seems to have helped! Thank you!

[AUQT]

I can send faxes, but cannot receive. Will you please send me the information? Thanks!

[Sunshyn2005]

Hi fsgc and AUQT,

Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access.  These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results.  One wrong button push and you no could no longer have a printer, but instead a pricey paper weight.  To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!

I will send you both the information you are requesting in a private message.

Printer Resets: What You Should Know

Please come back to the Forum and let me know if this resolves the issue.

[Sunshyn2005]

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