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MxMatt
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Message 21 of 31
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Officejet 6700 premium won't pick up faxes

Please send me info. My HP 6700 will not pick up faxes following a recent update. I would really appreciate it.
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HP Support Agent
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Message 22 of 31
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Officejet 6700 premium won't pick up faxes

Hi @MxMatt 

 

I have sent you a private message.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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EEBAT
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Message 23 of 31
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Officejet 6700 premium won't pick up faxes

Iwould appreciate to get your help HP Office 6700 Premium, won't receive faxes

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HP Support Agent
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Message 24 of 31
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Officejet 6700 premium won't pick up faxes

Hi @EEBAT 

 

I have sent you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.

 

 

Forums Inbox.jpg

 

 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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APCedar
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Message 25 of 31
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Officejet 6700 premium won't pick up faxes

We are having the same difficulties with our Officejet 6700 premium. We are able to send faxes but not receive them, even when we have clicked "answer" on the touch screen. We have run a fax test report and the machine passed. We have tried changing the auto-answer settings, as well as the number of rings. We have reset the system, and reset to the default fax settings, but nothing has worked. The machine has no trouble printing or scanning, and is able to send faxes, but no matter what we try, we are unable to receive them. 

 

If it is possible to get a message with the reset information that has worked for some others in this post, we would greatly appreciate it.

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HP Support Agent
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Message 26 of 31
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Officejet 6700 premium won't pick up faxes

Hi @APCedar,

 

I would be happy to help you with fax feature. I understand you can send but you can not receive, despite your efforts. It sounds like you have done the majority of the recommended solutions, but I suggest checking the following link to be sure: The HP Fax Can Send Faxes but Cannot Receive them.

 

I will send you a PM (Private Message) in case the issue persists, but before I do, feel free to review the HP Privacy Statement.

 

This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.

 

There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers.  The reset itself will sometimes fix problems, so the reset is not the issue. 

 

Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access.  These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results.  One wrong button push and you no could no longer have a printer, but instead a pricey paper weight.  To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!

 

Printer Resets: What You Should Know

 

Please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.

 

 Forums Inbox.jpg

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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rts2
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Message 27 of 31
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Officejet 6700 premium won't pick up faxes

I have the same problem with my 8610.  I can only recieve faxes if I manually accept the fax.  Auto answer is enabled on the basic fax setup.  What else do I need to do?

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Level 3 TanTC
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Message 28 of 31
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Officejet 6700 premium won't pick up faxes

 

You can try setting the auto answer to "all rings"

 

If this is already set to "all ring", you can also try to record distintive ring patter as below instructions:

 

To change the answer ring pattern for distinctive ring

  1. Verify that the printer is set to answer fax calls automatically.
  2. On the printer control panel display, touch Fax.
  3. Touch Setup, and then touch Preferences.
  4. Touch Distinctive Ring.
  5. When prompted, touch Yes to continue.
  6. Select the ring pattern assigned by your telephone company for fax calls.

If you do not know your assigned ring pattern or it is not in the list, touch Ring Pattern Detection, and then follow the onscreen

instructions.

Note: If you are using a PBX phone system that has different ring patterns for internal and external calls, you must call the fax number from

an external number.

 

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

I work for HP
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rts2
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Message 29 of 31
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Officejet 6700 premium won't pick up faxes

You have sent out options to reset my 8610 so auto answer my fax calls, can you send that information as well, Thanks

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rts2
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Message 30 of 31
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Officejet 6700 premium won't pick up faxes

resetting my distictive ringing option to accept all calls has not fixed my issue but thanks for the help

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