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12-16-2014 07:10 AM
01-05-2015 09:44 AM
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05-07-2015 12:38 PM
We are having the same difficulties with our Officejet 6700 premium. We are able to send faxes but not receive them, even when we have clicked "answer" on the touch screen. We have run a fax test report and the machine passed. We have tried changing the auto-answer settings, as well as the number of rings. We have reset the system, and reset to the default fax settings, but nothing has worked. The machine has no trouble printing or scanning, and is able to send faxes, but no matter what we try, we are unable to receive them.
If it is possible to get a message with the reset information that has worked for some others in this post, we would greatly appreciate it.
05-07-2015 02:26 PM
I would be happy to help you with fax feature. I understand you can send but you can not receive, despite your efforts. It sounds like you have done the majority of the recommended solutions, but I suggest checking the following link to be sure: The HP Fax Can Send Faxes but Cannot Receive them.
I will send you a PM (Private Message) in case the issue persists, but before I do, feel free to review the HP Privacy Statement.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
05-19-2016 02:25 AM
You can try setting the auto answer to "all rings"
If this is already set to "all ring", you can also try to record distintive ring patter as below instructions:
To change the answer ring pattern for distinctive ring
- Verify that the printer is set to answer fax calls automatically.
- On the printer control panel display, touch Fax.
- Touch Setup, and then touch Preferences.
- Touch Distinctive Ring.
- When prompted, touch Yes to continue.
- Select the ring pattern assigned by your telephone company for fax calls.
If you do not know your assigned ring pattern or it is not in the list, touch Ring Pattern Detection, and then follow the onscreen
Note: If you are using a PBX phone system that has different ring patterns for internal and external calls, you must call the fax number from
an external number.
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.
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