Officejet 6830 Issue

[gmyoung]

We purchased a 6830 a while back.  The printer head failed and HP provided a replacement.  Now the scanner doesn't work.  What are my options?

When I put in the the system indicates that the warrenty expired in Nov 2016.  We received this as a replacement printer in January this year.

Gary

[sandytechy20]

@gmyoung

This is a great location to get assistance! I read your post and see that you getting issue with scanner on HP Officejet 6830 printer. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Are you getting any error message on the printer?
• Open the printer lid and initiate scan and check if the scanner light is lit up and moving across the screen.

Meanwhile:

Perform hard reset on the printer.

• Remove the power cable from the printer when it is turned on.
• Press and hold the power button for 30secs.
• Connect the power cable to the printer and directly to the wall outlet.
• Turn on the printer.

Let me know if that works.

Cheers.

[gmyoung]

Sandy

The message says:

Scanner Problem

Turn the printer off, then turn it on againg

The the probelm persists, the scanner has become dammaged and cannot copy or scan.

I have tried this a few times with no success.

I tried the steps you outlined.  When the printer was turned on the scanner bar moved but there was no light. Then the same error message came up.

Please advise.

Gary

[sandytechy20]

@gmyoung

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

It seems to be a hardware issue.

I request you to contact HP Phone support for further assistance on this.

Cheers.