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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
gmyoung
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Officejet 6830 Issue

HP Recommended
Office Jet 6830
macOS 10.12 Sierra

We purchased a 6830 a while back.  The printer head failed and HP provided a replacement.  Now the scanner doesn't work.  What are my options?

 

When I put in the the system indicates that the warrenty expired in Nov 2016.  We received this as a replacement printer in January this year.

 

Gary

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sandytechy20
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@gmyoung

 

This is a great location to get assistance! I read your post and see that you getting issue with scanner on HP Officejet 6830 printer. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • Are you getting any error message on the printer?
  • Open the printer lid and initiate scan and check if the scanner light is lit up and moving across the screen.

Meanwhile:

 

Perform hard reset on the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 30secs.
  • Connect the power cable to the printer and directly to the wall outlet.
  • Turn on the printer.

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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gmyoung
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Sandy

 

The message says:

Scanner Problem

Turn the printer off, then turn it on againg

The the probelm persists, the scanner has become dammaged and cannot copy or scan.

 

I have tried this a few times with no success.

 

I tried the steps you outlined.  When the printer was turned on the scanner bar moved but there was no light. Then the same error message came up.

 

Please advise.

 

Gary

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sandytechy20
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@gmyoung

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP Phone support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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