Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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We purchased a 6830 a while back. The printer head failed and HP provided a replacement. Now the scanner doesn't work. What are my options?
When I put in the the system indicates that the warrenty expired in Nov 2016. We received this as a replacement printer in January this year.
This is a great location to get assistance! I read your post and see that you getting issue with scanner on HP Officejet 6830 printer. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
Perform hard reset on the printer.
Let me know if that works.
Sandytechy20 I am an HP Employee
The message says:
Turn the printer off, then turn it on againg
The the probelm persists, the scanner has become dammaged and cannot copy or scan.
I have tried this a few times with no success.
I tried the steps you outlined. When the printer was turned on the scanner bar moved but there was no light. Then the same error message came up.
Thanks for the reply.
Superb job on trying the different steps to isolate the issue.
It seems to be a hardware issue.
I request you to contact HP Phone support for further assistance on this.
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