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kenwood Student
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Officejet 7310 All-in-One Error Message

My printer began showing an  error message to check an ink cartridge.  I did so and even replaced both cartridges.  Now the printer will not turn off with the on/off button so I unpljugged the printer and plugged it back in.  Now an blinking lights appear and an error message:  Oxo0620004.  I downloaded the HP diagnostic tool and followed all instructions however the error message still appears when I turn on the printer.

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Grad Student Grad Student
Grad Student
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Officejet 7310 All-in-One Error Message

Sorry to hear about the issue.

 

Please follow the steps mentioned in the link below to resolve the issue:

http://support.hp.com/us-en/document/c00489814

 

Hope this helps.

I work for HP.
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