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Honor Student
Posts: 2
Member Since: ‎03-31-2010
Message 1 of 1 (485 Views)

Officejet 7410 ADF - stops, whirring, message "SCANNER FAILURE. POWER OFF THEN ON"

[ Edited ]

Tried to use the ADF for the FIRST time EVER - it started to feed the paper then made a loud whirring noise and stopped with the message above, went thru all the sugested trouble shooting steps with online support, nothing worked, they then said it needs servicing or replacing.

 

Everything else works fine, including scanning directly from the glass - only the ADF is faulty, and it seems it has been faulty from the start .

 

Has anyone else resolved this problem? I know I'm not alone in this!

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