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Honor Student
Posts: 1
Member Since: ‎01-13-2011
Message 1 of 4 (5,597 Views)

Officejet 7500 E910

Hi all,  in my office we got this printer, and we connected it to the internal network, we set a static ip and so on, we can also see the printer in a web browser typing the IP set as connected, but in the computer this printer is offline, how can I solve it?, I mean is there any problem with a blocked port?

Master's Graduate
Posts: 385
Member Since: ‎10-23-2009
Message 2 of 4 (5,570 Views)

Re: Officejet 7500 E910

yes tht is correct.


working wireless printer suddenly stop working or showing offline mean port is blocked by windows firewall or any newly installed Antivirus inbuild firewall protection.


try disabling antivirus/firewall


if not worked temperoraly remove antivirus

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Posts: 1
Member Since: ‎07-03-2012
Message 3 of 4 (4,013 Views)

Problem with


In our office we have this printer, and now it says there is a paper jam, but it's impossible to do anything more. 

Is it possible to move away the ink cartridge manually? I think that the problem is where the cartridges sleep, because now they don't come out everytime I open the main door.


This is my main problem, caused by trying to print with a MAC. Be careful, the Mac Preferences set de default paper size to A4, and then every time you try to print it's a problem.


Posts: 1
Member Since: ‎03-26-2015
Message 4 of 4 (1,194 Views)

Re: Officejet 7500 E910, control panel screen on printer is blank, just white

I have changed my network router and therefore my SSID and setup in general is different. I need to connect to the printer wirelessly, but the printer cannot see the new network until I configure it.


I went to configure it and saw that the small lcd/led whatever screen is blank-- it is just white, no icons or info as it was when I bought it. 


Is there any explanation for this? Any fix. I don't recall when I bought it, but I believe printer is about 3-4 years old.

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