Officejet 8620 - Built in network capabilities have been disabled

[AnkitMisra]

Ethernet and wireless connection on my printer appear to be disabled and Restore Network Defaults didnt help. I get an error "Built in network capabilities have been disabled" and the printer is not visible on my network. Please advise. 

[A4Apollo]

Hi! @AnkitMisra, Welcome to HP forums.

I understand you are getting error Built in network capabilities have been disabled on your printer.

Don't worry I will try to help you out.

Did you make any changes to your printer?

Please try the steps recommended below.

Resetting the printer can help restore a connection to the computer.
If the printer is off, turn on the printer, and then check the status of the printer.
If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
If the printer goes to an idle state after its startup routine, it might be online.
If the computer still shows the printer as offline, continue using these steps.
With the printer turned on, disconnect the power cord from the printer.
Unplug the printer power cord from the wall outlet.
Wait at least 60 seconds. Restart the computer while you are waiting.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Make sure the printer is connected to the computer or the network.
Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon is on and steady.
Wired network connection: Make sure the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink.
USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.
Try to print.
If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.

If the issue still persists try performing a super NVRAM reset on your printer and check if it helps.

Since the steps to perform semi full reset is confidential I will send you the steps in a private message. Please watch your inbox for more information.

Let me know how it goes!

Have a beautiful day ahead! 🙂

[A4Apollo]

@AnkitMisra, Please find the steps mentioned below to perform super NVRAM reset on your printer.

SUPER NVRAM Reset
For Printer that has Touch control panel Bundled
Turn off the device.
Press and hold the lower left quadrant of the touchscreen, keep the quadrant depressed as you turn the product on.
When the ‘Permanent Storage Init.’ Message appears on the display, release the button
For Printer that has LCD panel Bundled
Turn off the device.
Press and hold the Left -arrow + Cancel (X) button, keep the button quadrant depressed as you turn the product on.
When the ‘Permanent Storage Init.’ Message appears on the display, release the button.

Hope to hear from you soon!

Cheers! 🙂

[AnkitMisra]

I am unable to reach Permanent Storage Init. stage. I have Officejet Pro 8620 and pressed the lower left quadrant when powered down and while powered pressing the quadrant powered up the printer. It gave the usual home screen. 

I have already performed the reset from the user interface several time. 

Please help!

[Chimney_83]

Hi @AnkitMisra, I am the @Chimney_83. It looks like you were interacting with @A4Apollo, but he is out of the office today so I'll take over from here.

Thanks for the reply and trying the suggested steps. 

I will be sending you a private message with another reset procedure which should fix the issue you are facing. 

Please log in on the HP Forums page to check your inbox on forums. 

Please try the procedure and let me know how it goes. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.