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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2017 03:59 AM

HP Recommended
Product: OfficeJet 8620
Operating System: Microsoft Windows 10 (64-bit)

Please help.

 

For the past week, my 8620 printer has been printing green where it should be yellow.  Thus it looks like, where there should be yellow, blue is getting mixed in to make the green???

 

I have tried a partial-reset with the printer, followed by reinstalling the printer software/drivers on the computer.  I have also tried another yellow cartrige.  These have not worked.

 

Please help.

 

Thank you.

1 REPLY 1

‎05-18-2017 06:36 AM

HP Recommended

Hi @jvenner,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Officejet Pro 8620 e-All-in-One Printer is printing green where it should be yellow.

 

This issue could occur if the printhead is not aligned properly or defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Fixing Print Quality Problems

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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