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Top Student
Posts: 6
Member Since: ‎10-05-2009
Message 1 of 4 (994 Views)

Officejet J5780 fax problems

I have Windows Vista.  When I try to send a fax from computer I get "scanner unavailable. please retry"  message.  anybody having the same problem
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Grad Student
Posts: 274
Member Since: ‎07-17-2009
Message 2 of 4 (986 Views)

Re: Officejet J5780 fax problems

hi!

Are you trying to send a fax from your pc? try to make a copy from your printer first to check whether your printer is working fine

(i may represent HP but this advice is solely my own)
Top Student
Posts: 6
Member Since: ‎10-05-2009
Message 3 of 4 (983 Views)

Re: Officejet J5780 fax problems

Printer works fine.  In fact I send a fax from the printer and the scanner works....but I cant send fax from the computer

 

 

Grad Student
Posts: 274
Member Since: ‎07-17-2009
Message 4 of 4 (972 Views)

Re: Officejet J5780 fax problems

try running the fax setup wizard again
(i may represent HP but this advice is solely my own)
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