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05-18-2017 12:01 PM
I originally purchased an Officejet Pro 6830 in Feb 15. In Jul 15 the Print Head failed so a replacement was sent on 7/7/15 (Ref. 3017780256), the 1st replacement suffered the same Print Head failure in Dec 15 so a 2nd replacement was sent on 17/12/15 (Ref: 3023356785), this one lasted until Apr 16 when the Print Head failed again, so a 3rd replacement was sent on 20/4/16 (Ref: 3027597116), the Print Head has now failed again. 4 faulty printers in just over 2 years and they only get light use.
This has to be the worst printer ever, I can't believe I am the only one having an issue with this model.
Can someone from HP Support please comment.
05-19-2017 11:57 AM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.
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Please send a Private Message, if you aren’t contacted within 4-5 business days.
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