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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-19-2017 12:11 PM

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows XP

The print test sheet shows no blue block. I've gone through all of the troubleshooting steps. I've replaced all of the cartridges. Still not blue. I'm guessing my blue ink delivery system is blocked. Is there a way I can fix it?

4 REPLIES 4

‎09-20-2017 08:00 AM

HP Recommended

Hi there  if the print head nozzles got blocked or clogged you need to do some more steps.

please follow the link and try these perticular steps mentioned below.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Step 5: Make sure that the cartridges are properly vented and seated correctly

Step 6: Use an automated tool to clean the printhead

Regards
VEER_KN

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‎09-20-2017 12:30 PM - edited ‎09-20-2017 12:31 PM

HP Recommended

I did all of that. Just ran the align printhead routine and the printer informs me that was unsuccessful. So. Anyting else I can try?

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‎09-21-2017 02:26 AM

HP Recommended

Hi Sandyston,

 

In this case you contact HP Customer care (18004746836) they will replace the defective cartridge.

 

Thank you

 

 

Regards
VEER_KN

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎09-21-2017 02:35 AM

HP Recommended

Hello, 

 

If you have a spare cyan cartridge you try and check if the issue gets resolved. 

 

If the issue still persists even after trying with a new Cyan Ink Cartridge, then it could be a Printhead issue.

Which would lead to Printer Service, as the Printhead is a fixed part in this printer.

 

Kindly call HP Tech Support ( USA: 1-800-474-6836 ) as suggest by other experts.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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