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01-09-2013 12:10 PM
The printer will not print from my computer running windows 7- 64bit. I am connected wirelessly through a Lynksys router with both the computer and printer, Howerver; I cannot get the printer to print from the computer. I have tried reinstalling the software from the cd that came with the printer and I also downloaded and installed the most up-to-date software and drivers from the HP site. Occasionally the printer will print out a job, but only when the computer is shutdown and restarted or sometimes after sitting in queue for a long period of time, but neither of these always work. I`m stumped.....
01-09-2013 12:36 PM
Are you using an antivirus such as MacAfee or Norton? If so try disabling the firewall and see if the solves the issue. Firewalls can cause issues with printing like this.
01-09-2013 12:37 PM - last edited on 04-19-2016 12:15 PM by OscarFuentes
Run this diagnostic and let me know what it shows: http://support.hp.com/us-en/document/c03286146
Additionally, how far is your printer from the computer? You might need to assign a static IP address to overcome this issue. I will give you those intructions below:
Once you connect your printer to the network it will be assigned an IP address (XXX.XXX.XXX.XXX) which you can generally find through printing a status page or by checkign the wireless setting on the screen.
Once you know the IP address, type that into tha address bar of your web browser to open the embedded web server (EWS). Here select the Network tab, click on Networking on the left hand side, and click suggest manual IP address.
Click apply at the end, and you will have a static IP on your printer!
Additionally, how far away is your printer from the router you are using?
Let me know and have a great day!
10-24-2013 10:06 AM
I understand you're missing a driver for your Officejet Pro 8500 printer. I'd be happy to help you with this!
If you click here you can download the full software package for your printer, including the drivers. Just click next when the page loads (it should be able to detect your operating system) and then scroll down to where it says Driver - Product Installation Software, and proceed to download the HP Officejet Pro Full Feature Software and Driver. I recommend saving it to your computer to make things easier as well.
If this was not what you're looking for please let me know more specifically what the issue is.
Hope this helps, have a great day!